At Alkaloids.io, we aim to provide consistent quality and responsive customer support. If there’s an issue with your order, we encourage you to reach out so we can review it and work toward a reasonable resolution.
Returns
- Unopened products may be eligible for return within 30 days of delivery.
- Returned items must be in their original, unused condition.
To begin a return or request assistance, please contact us before sending anything back.
Refunds & Replacements
Once a return is reviewed and approved, we will determine whether a refund or replacement is appropriate based on the circumstances of the order.
Refunds are issued to the original payment method when applicable.
Order Issues & Support
If you have concerns about your order, shipping, or product condition, please contact our support team with your order number and a brief description of the issue.
Contact Email:
📧 info@alkaloids.io
Policy Notes
- We reserve the right to decline returns that do not meet the criteria above.
- Shipping fees are non-refundable unless otherwise required by law.