Get In Touch
(307) 381 0461
info@alkaloids.io
1309 Coffeen Avenue STE 18866
Sheridan Wyoming 82801
Frequently Asked Question!
For USPS, your cost to ship maxes out at the USPS small flat rate price (currently $6.25 for ground and $9.20 for priority) when purchasing at Alkaloids.io. Any amount over is free for you and paid by us, no matter how heavy the package is or what size the box is.
We use USPS but we will expand to UPS soon.
USPS: Scans with USPS can be unreliable. They usually update in the evening, and sometimes they skip entries and local scans, making packages seem lost until they reach the destination hub. We often hand packages directly to the transport truck, which means there won’t be an entry scan logged.
Common reasons for failed payments and how to fix them.
Most common causes:
- Bank flagged the transaction
- Payment method not supported for alkaloids
- Card expired or info entered incorrectly
Solutions:
- Contact your bank to approve the charge
- Try another payment method
- Reach out to us if issues persist
How to change your name, email, or shipping address.
- Log into your account
- Go to “My Account” in the ANA dropdown and click on “Account Details” or “Addresses” on the left side panel.
- Edit fields as needed and click “Save”
- Changes apply immediately to future orders
Steps to recover access to your account.
- Go to the login page
- Click “Forgot password?”
- Enter your email and check for the reset link
- Create a new password and log in again